1. AI Chatbots for Websites & Messaging Apps
Tools to automate conversations on websites, WhatsApp, Messenger, and more.
| Tool Name | Category | Key Features | Pricing | Link |
|---|
| Intercom | Customer Support Chatbot | AI-powered chat, help desk, ticketing, multilingual bots, personalized engagement. | From $74/mo | intercom.com |
| Drift | Conversational Marketing | AI chatbots for lead generation, sales, customer support, integrates with CRMs. | From $2,500/year | drift.com |
| Tidio | Live Chat + AI Bot | Website live chat, AI chatbot with templates, supports Messenger, email, and Instagram. | Free / Pro from $29/mo | tidio.com |
| MobileMonkey | Multi-Channel Chatbot | Chatbot for Facebook, Instagram, SMS, Webchat, AI chatbot automation, omnichannel. | Free / Pro from $19/mo | mobilemonkey.com |
| Landbot | No-Code Chatbot Builder | Drag-and-drop chatbot builder, WhatsApp & Messenger automation, conversational landing pages. | Free / Pro from €30/mo | landbot.io |
| Botsify | Customer Support AI | Multilingual AI bots, integrates with Messenger, Slack, and WhatsApp, supports human takeover. | From $49/mo | botsify.com |
2. AI Customer Support Automation Platforms
Tools that help automate ticket handling, knowledge base suggestions, and agent assistance.
| Tool Name | Category | Key Features | Pricing | Link |
|---|
| Zendesk AI | Customer Support AI | AI-driven support tickets, automated responses, AI-powered knowledge base recommendations. | From $55/agent/mo (Suite) | zendesk.com |
| Freshchat (Freshworks) | Omnichannel Messaging | AI chatbot Freddy, automated workflows, ticketing, live chat, WhatsApp, and Messenger support. | From $19/agent/mo | freshworks.com/freshchat |
| Ada | Automated Customer Service | AI-powered no-code chatbot builder, customer service automation, multilingual, integrates with CRMs. | Custom pricing | ada.cx |
| Kustomer (Meta) | Customer Service CRM | AI support automation, omnichannel engagement, CRM, conversation routing, AI chatbot integration. | Custom pricing | kustomer.com |
| HelpCrunch | Live Chat & Support | Live chat with AI features, automated chat triggers, knowledge base, email marketing. | From $12/mo | helpcrunch.com |
3. AI Voice Bots & Call Center Automation
Tools that automate phone support and call center operations with conversational AI.
| Tool Name | Category | Key Features | Pricing | Link |
|---|
| Talkdesk AI | AI Contact Center | AI virtual agent, automated call routing, predictive analytics, speech recognition. | Custom pricing | talkdesk.com |
| Genesys Cloud AI | Contact Center AI | AI-powered customer service automation, voice bots, predictive routing, and agent assist. | From $75/user/mo | genesys.com |
| Five9 IVA | Intelligent Virtual Agent | AI voice bots, speech-to-text, NLP, call routing, automates repetitive tasks in call centers. | Custom pricing | five9.com |
| Google Dialogflow | AI Voice & Chatbots | Voice and text chatbot platform, supports contact center AI, prebuilt agents, speech recognition. | Free / Pro (custom) | cloud.google.com/dialogflow |
4. AI Chatbot Builders (No-Code & Low-Code Platforms)
Easy-to-use platforms to create AI-powered chatbots without coding skills.
| Tool Name | Category | Key Features | Pricing | Link |
|---|
| ManyChat | No-Code Chatbot Builder | Build chatbots for Messenger, WhatsApp, SMS, simple drag-and-drop interface, ecommerce support. | Free / Pro from $15/mo | manychat.com |
| Chatfuel | AI Bot Platform | AI chatbot builder for Facebook Messenger and Instagram, supports ecommerce and lead generation. | Free / Pro from $15/mo | chatfuel.com |
| Flow XO | No-Code Automation | Visual chatbot builder, integrations with Slack, Telegram, Messenger, and SMS services. | Free / Pro from $19/mo | flowxo.com |
| Botpress | Open-Source Chatbot | Developer-friendly open-source platform for building conversational AI applications. | Free / Enterprise pricing | botpress.com |
5. AI Chat Assistants & Agent Productivity
Tools that help support agents by summarizing, suggesting replies, and handling repetitive tasks.
| Tool Name | Category | Key Features | Pricing | Link |
|---|
| Forethought | AI Agent Assist | Suggests replies, routes tickets, summarizes conversations, reduces resolution time. | Custom pricing | forethought.ai |
| Thankful AI | AI Customer Service | Automates repetitive support tasks, ticket routing, multichannel support, personalized interactions. | Custom pricing | thankful.ai |
| Ultimate.ai | Agent Assist & AI Bots | Automates FAQs, workflows, and ticket routing, supports multilingual customer support. | Custom pricing | ultimate.ai |
✅ AI Chatbot Tool Categories Recap
| Category | Purpose |
|---|
| Website & Messaging Chatbots | Automate conversations on websites and social platforms |
| Customer Support Automation | Handle tickets, FAQs, and agent productivity |
| Voice Bots & Call Center AI | Automate phone support and contact center operations |
| No-Code Chatbot Builders | Build chatbots without coding |
| AI Agent Assist Tools | Support agents with AI-driven suggestions and automation |
